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Competition Clutch Limited Warranty

Competition Clutch, Inc. (CCI) ensures all warrantable items to be free from defects in material and workmanship for 90 days from date of purchase from an authorized dealer. CCI’s responsibility is limited to repairing, replacing, or crediting a customer’s account for other CCI products. Credit will never exceed the invoice total of original sale of product. Under no circumstances will CCI be liable for labor, transport and/or storage of vehicle nor shall CCI be liable for damages or injury to any person due to the misuse or improper installation of its products subject to this warranty.

Competition Clutch deals only through their authorized chain of distribution for all warranties and returns. Please contact the authorized dealer you purchased the product from before contacting CCI directly with proof of purchase.

If new parts are required by the customer before original parts are returned to CCI, the customer is responsible for purchasing the new parts.

What is covered by this warranty?
•   Conventional clutch and flywheel assemblies

What is not covered by this warranty?
•   Twin and triple disc racing clutches
•   Super single racing clutches
•   Custom built/special order clutches
•   Custom built/special order flywheels
•   Any parts modified by the customer
•   Wear and tear

Competition Clutch reserves the right to inspect any and all parts returned for warranty to determine the reason for failure. In order to obtain warranty consideration, the entire clutch assembly including the pressure plate, the clutch disc, the release bearing, the pilot bearing/bushing (if applicable), all hardware (if applicable) along with proof of flywheel resurfacing or flywheel replacement must be returned for inspection. All parts and supporting documents must be returned to CCI before any consideration for warranty may be given.

All product returns require a Return Goods Authorization (RGA) number which will be issued by directly contacting CCI [email protected] with the following information:
•  Proof of purchase with date (no return will be accepted without this document)
•  Proof of flywheel resurfacing or replacement (If Applicable)
•  RGA Submission Form (CCI will send the form directly once RGA is approved)

Merchandise returned for inspection or repair must be sent by prepaid freight, insured and properly packaged. The RGA form must be supplied inside of the package. Freight charges (inbound) for returned products are the sole responsibility of the customer.

There are no other warranties, expressed or implied, other than what is set forth here.

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To begin your return process, please 

or call 800-809-6598.

Competition Clutch requires Return Manufacturer Authorization (RMA#) on all returns and exchanges. Otherwise, shipment will be refused or the process will be delayed.

Your return must be postmarked within 14 days (10 business days) from the date of delivery. No Exceptions.

 

Proof of Purchase from Competition Clutch or an Authorized Dealer is required.

You may return anything unused or unaltered stocked parts for an exchange or store credit, whichever you prefer. NO CASH REFUNDS. Unaltered means that no restoration, painting, major cleaning, or change of any kind has occurred. Must be postmarked within 14 days of delivery. Custom Orders are non-returnable. Returns are subject to a 15% Restocking Fee.

Secure your merchandise in the original packaging, using Competition Clutch Shipping Guidelines if available, and enclose the completed returns form. RMA Number must be noted on correspondence and the outside of the package.

• Affix the provided return address label over the original shipping label on your package.
• Take this package to your preferred shipping carrier.
• The buyer is responsible for all shipping costs (both ways) unless the product error was the fault of Competition Clutch.
• We recommend you insure the return and obtain tracking information as we cannot honor a refund or exchange for a lost or damaged return.
• A credit or exchange will not be issued until Competition Clutch reviews the returned merchandise.
• Competition Clutch reserves the right to have 30 business days to review any and all returns, but we typically handle returns within a few business days.
• Due to the nature of our products, reviewing returns can be a long and involved process. We appreciate your patience and understanding.

Competition Clutch / Return Department
1570 Lakeview Loop
Anaheim, CA 92807

RMA #

Be sure to include a copy of your RMA paperwork including your RMA Number in order to process your request.

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Competiton Clutch is happy to ship product to the public outside of the United States.
You can also find authorized dealers outside the U.S. using our Dealer Locator on the main page in the upper right corner or email us at [email protected].

For our customer's protection, ALL credit card orders (Within the continental U.S.) must ship directly to the billing address of the credit card. NO EXCEPTIONS.

All international orders are processed through Pay Pal ONLY and must Ship to a Confirmed PayPal address, NO EXCEPTIONS.

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Most orders received by 2:00pm U.S. PST will be shipped within 24 hours. However, some orders such as custom kits or out of stock kits may take up to three weeks for delivery.

All displayed delivery dates are estimated, not guaranteed days of arrival. While the majority of orders will arrive on the estimated dates some orders may be delayed for various reasons. If you need an order by a specific date please place the order on this website then call 800-809-6598 to confirm that we can meet your requirements.

All displayed delivery costs are estimates. 99% of the time the price displayed is the exact price you will be billed. However, in some cases that include oversize items, multiple items, delivery to remote overseas destinations, and others, additional fees must be applied. Competition Clutch will contact you for approval if any additional charges are billed to your credit card.

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Let’s make sure your return arrives safely and complete…

You can help to ensure that your package arrives safely and on time with these packaging guidelines recommended by Competition Clutch, LLC.

• Use a rigid box with flaps intact (200 lb box recommended)
• Remove any labels, hazardous materials indicators, and other previous shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• MUST Include a Copy of your Completed RMA Form inside an envelope, inside the box
• Use a single address label that has clear, complete delivery and return information
• Place a duplicate address label inside the package

Step 1 Use a Corrugated Box

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Whenever possible, use a new box. The more times a box is used, the more it loses its original protective qualities, so a previously used box may not adequately protect your shipment.

If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. Remove any labels and all other shipment markings from the box.

Choose a box strength that is suitable for the contents you are shipping. Weight limits printed on the Box Maker's Certificate (found on the bottom flap of most boxes) are intended for palletized freight shipments, not for shipments through small parcel carrier environments. Following the UPS Box Strength Guidelines will help ensure your package is of adequate strength to provide sufficient protection.

Step 2 Provide Internal Protection

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It is important to cushion the contents of your package properly.

Please be sure that you wrap each item separately. Fragile articles need separation from each other, and from the corners, sides, top, and bottom of the box.

Each item should be surrounded by at least two inches (5.08 cm) of cushioning and be placed at least two inches (5.08 cm) away from the walls of the box. This prevents product-against-product damage and protects contents from shock and vibration, which can pass from the outside of the box to the contents.

Please use proper cushioning material, combined with a strong outer container, to protect your shipment fully. Make sure you use enough cushioning material to ensure that the contents do not move when you shake the container.

Improper cushioning material includes clothing, blankets, towels, newspaper/newsprint, and pillows. Instead, please use the materials listed below to cushion and protect your shipment

Corrugated liners and inserts

• May be added to the package to increase strength and improve package performance

Crumpled Kraft paper

• Used primarily as a void-fill material for light-to-medium weight, non-fragile items and items that are suitable for such packing materials
• Must be tightly crumpled
• Place at least two inches (5.08 cm) of paper between contents and outer box

Step 3 Close Your Container Securely

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Proper closure of your container is just as important as proper cushioning for the safety and security of your shipment.

To close a box securely, do not use masking tape, cellophane tape, duct tape, string, or paper over-wrap. Instead, use a strong tape -- two inches (5.08 cm) or more in width -- such as these types:

Pressure-sensitive plastic

• Generally the easiest, most convenient tape to use
• Versatile because it adheres without water and sticks to a variety of surfaces and shapes

Apply three strips to both the top and bottom flaps of the box. For regular slotted containers (RSC), where the flaps meet in the center, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed. For corrugated containers where the flaps overlap (FOL), apply three strips of tape to both the top and bottom of the box, so the three edge seams are sealed.

Nylon reinforced filament tape

• Use 60 lb (27 kg) grade tape at least three inches (7.62 cm) wide

Apply three strips to both the top and bottom flaps of the box. For regular slotted containers (RSC), where the flaps meet in the center, apply three strips of tape to both the top and bottom of the box, so the middle and two edge seams are sealed. For corrugated containers where the flaps overlap (FOL), apply three strips of tape to both the top and bottom of the box, so the three edge seams are sealed

Step 4 Use Proper Labeling

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For fast and efficient delivery, keep these points in mind when labeling your package:

• Always include the recipient´s postal code with the complete street address. For international shipments, include a contact name, telephone number, and postal code.
• You must make every effort to obtain a street address. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label.  Please include the apartment or unit number, if applicable.
• Place the shipping label on the top of the package. To avoid confusion, place only one address label on the package. If you are using a packing slip, place it on the same surface of the package as the address label.
• Do not place the label over a seam or closure or on top of sealing tape.
• Remove or cross out old labels or markings on a used box.
• Always include your complete return address, including full street address and postal code. For international shipments, include a contact name, telephone number, and postal code.
• Place a duplicate label or other form of identification inside your package.
• Note: If you are using a mailing tube, place the label horizontally, with each end of the label pointing toward the ends of the tube, so the bar code can be scanned.

Ship Returns to:
CLUTCH & HYDRAULIC RETURNS ONLY
Competition Clutch, LLC
1570 Lakeview Loop
Anaheim, CA 92807
Returns Dept (RMA #_________)
 

 

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             Competition Clutch, LLC (“Competition Clutch”) takes your privacy very seriously.  We have created this Privacy Policy to demonstrate our firm commitment to privacy and security.  We want to make your experience on www.mcleodracing.com (the “Site”) as enjoyable and rewarding as possible, and we want you to use this Site’s vast array of information, tools, and opportunities with complete confidence.  Please read the following to learn more about our privacy policy and terms and conditions.

 I.          WHAT THIS PRIVACY POLICY COVERS

             This policy covers how Competition Clutch treats personal information that it collects and receives.  “Personal information” is information like your name, address, email address, or phone number that is not otherwise publicly available. 

             This policy does not apply to the practices of companies that Competition Clutch does not own or control or to people that Competition Clutch does not employ or manage.

 II.        INFORMATION COLLECTION AND USE

             A.        General

             Competition Clutch gathers personally identifiable information about users of the Site through the registration process and other means, such as user submissions and any websites accessible through our Site.  We use this personal information primarily to provide a customized experience as you use our Site and, generally, do not share this information with third parties except as set forth herein.  However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.

             B.        Personal Information

             1.  Registration:  When you register to receive information or products from the Site, you will be asked to provide certain personal information when you sign up including name, address, telephone number, payment information, and email address.  The personal information collected from Members during the registration process is used to manage each Member’s account (such as for billing purposes).  This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.  However, in instances where Competition Clutch and a partner jointly promote the Site, Competition Clutch may provide the partner certain personal information, such as the name, address, and username of persons who subscribed to the Site or as a result of the joint promotion for the sole purpose of allowing us and the partner to assess the results of the promotion.  In this instance, personal information may not be used by the partner for any other purpose. Competition Clutch may also generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members).  As explained in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Site. 

             2.  Online Shopping:  On the Site, you can purchase products, services or register to receive materials, such as a catalog or new product and service updates.  In many cases, whether Member or non-registered user of the Site (“Visitor”), you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information.  If you complete an order for someone else, such as an online gift order sent directly to a recipient, you may be asked to provide information about the recipient, such as the recipient’s name, address, and phone number.  Competition Clutch has no control over the “third parties” use of any personal information you provide when placing such an order.  Please exercise care when doing so.

             If you order products directly from Competition Clutch, we will use the personal information you provide only to process that order.  We do not share this information with outside parties except to the extent necessary to complete that order.

             3.  Online Advertisements:  Competition Clutch displays our online advertisements.  We share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers.  Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements.  For instance, an advertiser tells us the audience they want to reach (for example, females between 25 and 35 years of age) and provides us an advertisement tailored to the audience.  Based upon the aggregated and non-identifying information we have collected, we may then display the advertisement to the intended audience.  Competition Clutch does not share personal information about its Visitors or Members with these advertisers.

             4.  Responses to Email Inquiries:  When Visitors or Members send email inquiries to Competition Clutch, the return email address is used to answer the email inquiry we receive.  Competition Clutch does not use the return email address for any other purpose and does not share the return email address with any third party.

             5.  Special Cases:  It is Competition Clutch’s policy not to use or share the personal information about Visitors of Members in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.  However, Competition Clutch may disclose personal information about Visitors or Members, or information regarding your use of the Site or Web sites accessible through our Site, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Terms & Conditions or other user policies; to operate the Site properly; or to protect Competition Clutch and our Members.

              C.        Non-Personal Information & Cookies

             Competition Clutch also gathers non-personal information through standard tracking mechanisms on Competition Clutch internet servers.  For example, Competition Clutch employs “cookies” on various parts of the Site. Cookies are information that the Site transfers to the user's hard drive to facilitate record keeping and tracking a user's preferences.  Non-personal information is primarily collected in order to improve the functionality and user's enjoyment of the Site, to tailor the Site to your individual preferences, and to make using the Site simpler and more enjoyable.  The information that is typically tracked includes the type of internet browser and operating system being used by a user, and the user’s internet service provider.

             D.        Security

             The importance of security for all personally identifiable information associated with users is of the utmost concern to Competition Clutch.  Unfortunately no data transmission over the internet can be guaranteed to be 100% secure.  As a result, while Competition Clutch strives to protect users’ personal information, Competition Clutch cannot ensure or warrant the security of any information users transmit to the Site, and users do so at their own risk.

 Your account information is protected by the password you use to access your online account.  If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

 Personal information that is maintained in our offices or stores is subject to physical, administrative, and technical controls as well.  Hard copies of private information are maintained in locked locations or cabinets with similar restrictions for electronic storage of private information.  When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.

 III.       COMMITMENT TO CHILDREN'S PRIVACY

             Protecting children’s privacy is especially important to us.  It is our policy to not knowingly solicit or exchange information with children under the age of 13 or otherwise contact children for any purpose.  While we make every effort to ensure that the Site is fun and age-appropriate for our younger audience, we believe that there is no substitute for proper parental supervision.  For further information about tips, tools, age-appropriate or kid-friendly Web sites and how to report online trouble, please visit www.getnetwise.com.

 It is our policy to comply with the Children’s Online Privacy Protection Act of 1998 and all other applicable laws.  Therefore, children under the age of 13 are not permitted to register for the Site.  Children under 13 may use the Site, but should do so only with parental supervision, especially when it relates to the disclosure of personal information about children.  Although Competition Clutch will do what it can to screen information from children under the age of 13 on the Site, Competition Clutch has no way to guarantee that a registrant or user is under 13.  Therefore, to the maximum extent permitted by law, Competition Clutch is not responsible for a child’s use of the Site or the personal information supplied by a child on the Site.

 IV.       USER-INITIATED COMMUNICATION

 From time to time, portions of the Site may enable you to send email to us or to third parties and to participate in public bulletin boards and discussion groups (hosted by us or one or more of our service providers).  All postings to public bulletin boards and discussion groups become our property.  Whenever you choose to initiate these kinds of communications with us, or anyone else, you may expect to be contacted in return. 

 Also, remember that our bulletin boards and discussion groups are open to the public, and therefore, your postings can be seen by anyone and are not protected by us or any other entity.  Please use your own discretion when deciding what to post publicly, and whom to contact.  We reserve the right, in our sole discretion, to edit or delete inappropriate postings from our bulletin boards and discussion groups; provided, however, the reservation of this right shall not, under any circumstances, obligate us to conduct such editing or deletions.

 Competition Clutch discussion boards are a free service to enable you to share comments about products and services available on our site. This service is available only to individuals older than 13 years of age who have purchased items from the Site and are in good standing with Competition Clutch.  If you use the Site discussion boards, you are certifying that you are old enough to participate in the boards.

 V.        THIRD-PARTY LINKS

 This Privacy Policy only applies to this Site.  The Site contains links to websites that are not operated or controlled by Competition Clutch, when you click on one of those links, you are entering another website.  Please be aware that these sites may collect information about you, and operate according to their own privacy practices that may differ from this Privacy Policy.  The placement of links on the Site does not imply that Competition Clutch endorses or warrants the content on any third-party website.  Please remember to read the terms of use and privacy policies for those sites, as they may differ from these terms of use.  Remember that once you're outside the Site, any information you submit is outside of our control.

 VI.       TERMS AND CONDITIONS

 For an explanation of Competition Clutch’s practices and policies related to the Sites terms and conditions of use, please read our Terms and Conditions.

 VII.     REVISIONS TO THIS POLICY

Competition Clutch reserves the right to revise, amend, or modify this policy, its Terms and Conditions and our other policies and agreements at any time, and in any manner.  Notice of any revision, amendment, or modification will be posted in accordance with the Terms and Conditions.  Accordingly, we encourage you to periodically review this Privacy Policy and the Site in order to keep apprised of our current privacy practices.  If you do not agree to any provision of this Privacy Policy, or any update or modification thereto, please do not use the Site.

 VIII.    WHERE TO DIRECT QUESTIONS ABOUT THE COMPETITION CLUTCH PRIVACY POLICY     

If you have any questions about this Privacy Policy or the practices described herein, you may contact:

Competition Clutch, LLC
1570 Lakeview Loop
Anaheim, CA 92807 USA

Effective date: November 5, 2013

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Ordering:
1. All orders must be by written purchase order and signed by an authorized agent of the company.

2. All orders must be sent to: Competition Clutch LLC., 1570 Lakeview Loop Anaheim, CA  92807. Fax: (714) 696-7303 or can be sent via email to [email protected]

3. Any account not on NET terms must be pre-paid or shipped C.O.D. A company check is not accepted for C.O.D. orders without prior approval.

Terms:
1. A late charge of 2% (24% annually) will be added to all past-due invoices.

2. Competiton Clutch LLC reserves the right to terminate any account that fails to make payment when due. Any account that is past due more than 60 days will no longer be considered an active account and all invoices due will be turned over for collection. The debtor will pay collection fees incurred as well as any incurred legal fees.

Freight:
1. All Competition Clutch LLC shipments are F.O.B. Anaheim, California 92807.

2. All shipping discrepancies must be reported within (3) business days of receipt shipments.

3. Competition Clutch LLC reserves the right to choose the carrier on all prepaid shipments.

4. Drop shipments will be allowed with pre-approval and are subject to a $10.00 handling charge per drop ship location.

Return Policy:
1. Any unauthorized return will be refused. You must call or use the RGA Request Form at www.mcleodracing.com to receive an RGA number (Return Goods Authorization) This number must be displayed on the outside of your package.

2. Competiton Clutch LLC will not accept returns over 30 days.

3. Competiton Clutch LLC will not issue a cash refund on any merchandise returned. All returns will be used for future orders.

4. There is a 15% restocking fee on accepted returns; this excludes cores and special orders.

5. Special ordered items require 100% payment up front and are non-returnable. They also cannot be canceled due to the fault of Competition Clutch LLC or their supplier or their supplier of said merchandise.

6. Defective merchandise will be exchanged upon receipt of said merchandise.

7. All orders must be inspected upon receipt. Damages should be supported to the carrier immediately when the shipment is received. Damaged goods are the responsibility of the shipping company the customer’s responsibility to make claims with the shipping company when damage occurs.

8. All returns must include a copy of the original invoice or they will be returned. No credit will be issued.

9. Stock adjustments, of the product in “as new” sellable condition, may be no more than 5% of previous years' purchase with a 2 for 1 offsetting order. No stock adjustments will be processed In December and or January High-Performance Parts, Service And Information Excluded From Warranty: Due to the unusual stress placed on high-performance parts, and because of the circumstances under which they are often used, high-performance parts are sold without warranty, AS IS WITH ALL FAULTS, and all warranties, expressed or implied, of merchantability, or of fitness for a particular purpose, or otherwise are expressly disclaimed and denied. Seller disclaims all responsibility for consequential, incidental or commercial losses including labor claims and rental vehicles. No Independent Representations Or Agreements. There are no agreements outside of this written contract, except as the parties have elsewhere agreed in writing, nor has either party been induced to enter this agreement as the result of any oral representation or promise. Each party has relied on his own expertise and knowledge in entering this contract and each party acknowledges the consideration for the contract to be valuable and sufficient. Duties: The duty of Competition Clutch LLC to the customer is strictly contractual and shall in no way exceed the duties accepted herein, and where there appears an ambiguity in the contract language, the same shall be construed to limit the duty of Competition Clutch LLC. Consent And Jurisdiction: The parties agree that any dispute arising out of parts, service or information provided by Competiton Clutch LLC shall be decided by the courts of the State of California and that no other court shall have jurisdiction over said dispute. Competition Clutch LLC maintains no sales force, service facility or agents outside the State of California. Emission Control Compliance: Customers are responsible for emission control compliance (if any) of Competition Clutch LLC engine and/or other components in their locality.