Competition Clutch has established requirements that must be met and maintained by all WD accounts. Warehouse distributors must be able to maintain a representative stock of Competition Clutch merchandise for distribution to jobber accounts. All orders will be shipped COD or prepaid via credit card unless approved for open terms prior to ordering.
Competition Clutch normally ships all merchandise via UPS Ground. Customers may authorize expedited shipment for an additional charge. All shipments are sent FOB Origin. Claims for damaged materials must be made with the freight company. Damaged merchandise should not be returned to Competition Clutch without prior arrangements.
All returned merchandise requires prior approval from Competition Clutch and an RGA Number assigned by Competition Clutch. Returned merchandise must be in perfect condition. It will be subject to a 15% restocking charge. Credit only is allowed; Competition Clutch does not make cash refunds.
All returned merchandise for warranty claim is at the sole discretion of Competition Clutch. Merchandise returned for inspection or repair must be sent prepaid and insured. Returned merchandise must include a copy of the original invoice, senders name and address, an explanation of the problem, an RGA Number, and a telephone number accessible between 8:00 AM and 6:00 PM Eastern Time.
All prices are subject to change without notice. Current price lists are available from Competition Clutch or local authorized dealers.
LIMITATION OF REMEDIES:
If any Competition Clutch product is defective, buyers exclusive remedy is reimbursement of the sale price of the good. In no event shall Competition Clutch be liable for incidental or consequential damages.
Competition Clutch system components are not legal for sale or use on emission controlled motor vehicles.
INFORMATION COLLECTION AND USE:
Competition Clutch is the sole owner of the information collected on this site. When you shop on our website, we collect personal information from you such as name, address, email, phone number and/or credit card information. This information is used for billing purposes for filling customers orders, contacting customers to inform them of order status, and sending promotional information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
Log Files: We use IP addresses to analyze trends, administer the site, track users movement within the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing: We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any person individually. We use UPS to ship orders, and a credit card processing company to charge users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Security: Competition Clutch takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as name, address, phone number, credit card information), that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just Surfing. When you submit your order, the sensitive information is sent to our secure server that is retrieved only by authorized administrators via secure connection and pass worded logs. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (i.e. for billing purposes or service representatives) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected.