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Policies

WD Accounts

Competition Clutch has established requirements that must be met and maintained by all WD accounts. Warehouse distributors must be able to maintain a representative stock of Competition Clutch merchandise for distribution to jobber accounts. All orders will be shipped COD or prepaid via credit card unless approved for open terms prior to ordering.
 

Shipping

Competition Clutch normally ships all merchandise via UPS Ground. Customers may authorize expedited shipment for an additional charge. All shipments are sent FOB Origin. Claims for damaged materials must be made with the freight company. Damaged merchandise should not be returned to Competition Clutch without prior arrangements.
 

Returns

All returned merchandise requires prior approval from Competition Clutch and an RGA Number assigned by Competition Clutch. Returned merchandise must be in perfect condition. It will be subject to a 15% restocking charge. Credit only is allowed; Competition Clutch does not make cash refunds.
 

Warranty Claims

All returned merchandise for warranty claim is at the sole discretion of Competition Clutch. Merchandise returned for inspection or repair must be sent prepaid and insured. Returned merchandise must include a copy of the original invoice, sender's name and address, an explanation of the problem, an RGA Number, and a telephone number accessible between 8:00 AM and 6:00 PM Eastern Time.


Warranty Policy

Our Warranty Policy can be found
here.
 

Pricing

All prices are subject to change without notice. Current price lists are available from Competition Clutch or local authorized dealers.
 

LIMITATION OF REMEDIES

IF ANY COMPETITION CLUTCH PRODUCT IS DEFECTIVE, BUYER'S EXCLUSIVE REMEDY IS REIMBURSEMENT OF THE SALE PRICE OF THE GOOD. IN NO EVENT SHALL COMPETITION CLUTCH BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
 
COMPETITION CLUTCH SYSTEM COMPONENTS ARE NOT LEGAL FOR SALE OR USE ON EMISSION CONTROLLED MOTOR VEHICLES

 

COMPETITION CLUTCH PRIVACY POLICY STATEMENT

In an effort to keep your shopping experience convenient, enjoyable and most importantly, safe; Competition Clutch is committed in protecting your privacy online. Below is a brief outline of our privacy policy.
 
Competition Clutch is the sole owner of the information collected on this site. When you shop on our website, we collect personal information from you such as name, address, email, phone number and/or credit card information. This information is used for billing purposes for filling customer's orders, contacting customers to inform them of order status, and sending promotional information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
 

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement within the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
 

Sharing

We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any person individually. We use UPS to ship orders, and a credit card processing company to charge users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
 

Security

Competition Clutch takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our order form asks users to enter sensitive information (such as name, address, phone number, credit card information), that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just "Surfing". When you submit your order, the sensitive information is sent to our secure server that is retrieved only by authorized administrators via secure connection and pass worded logs. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (i.e. for billing purposes or service representatives) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected.
 

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our webpage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.
 
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